These terms and conditions are for your protection and to clarify the method and rules of work of Abeer Al Gharb Company regarding returns and exchanges:
Replacement and return
To protect you and provide the best services:
First of all, we are keen to supply high-quality products from reliable sources. The customer has the right to request a replacement without restrictions in the event of a manufacturing defect, or if you receive a product different from what you ordered , or if the shipment is broken, damaged, or lost.
We, at Abeer Al Gharb, take care of all shipping issues and deliver them to you without any defects.
General terms and conditions for return and exchange
*At Abir Al Gharb Perfumes, we bear all replacement costs and fees in the event of product information not matching or a manufacturing defect or fault.
* If the customer wishes to exchange the product without any defects or malfunctions and the product is identical (such as changing the opinion) , the customer shall bear the costs of shipping the product to the company’s address within a period of 3 days from the date of receiving the order from the shipping company.
* The customer must verify the specifications and details before completing the order, otherwise he will have to pay any costs resulting from the replacement, including shipping and delivery expenses, etc.
* In the event that the product information on the website does not match or a different product is shipped, the customer has the right to exchange it without any additional costs.
* The customer has the right to exchange the product within 3 days from the date of receiving the order.
*The product must not be used or the primary packaging damaged.
* If the customer uses the product and there is a manufacturing defect, the company will bear the full replacement costs.
Second: Steps for return and exchange
1. If the customer wants to replace the product, he must send the order number directly via WhatsApp +966505993872
2. Or call +966505993872 during official working hours.
3. Or contact us via email [email protected]
4. Wait for the administration’s approval of the exchange process, and a response will be provided within a maximum of 24 business hours.
5. The customer’s reason for wanting to exchange is verified, and then the mechanism is determined in accordance with the company’s exchange and return policy.
6. After the request is approved, we will send the replacement shipping policy to the customer.
7. The customer will print the policy and then head to the nearest branch of the shipping company, such as SMSA, Aramex, or DHL.
8. The customer must place all accessories or attachments for the product in its own envelope.
This policy is subject to the consumer protection regulations in the Kingdom of Saudi Arabia.
Our goal is your satisfaction
Abir Al Gharb Perfumes Company... We are pleased to serve you
