Privacy and Use

We take your privacy seriously and treat all your personal information as confidential. This policy relates to your use of this website;

Data you provide to us and our use of that data

Generally, you can use our website without providing any personal information unless we ask you to provide personal data (such as name, address, or email address), which is voluntary and not mandatory. This data will not be disclosed to a third party without your express consent.

Your personal information

When you shop on this site, you may be asked to enter personal information such as your name, email address, billing address, delivery address, phone number, product identification, and password. Basic personal details, including your name and email address, are also requested when you sign up to receive our email newsletter.

We keep your personal data for 3 years for tax purposes or legal claims, unless you request deletion before then.

We do not store credit card information.

We may need to collect your information if you wish to place an order for a product from our website. We may also collect data for other purposes, such as securing any potential claims that may arise later and providing you with the services we offer here. With your consent, we may contact you by email to provide you with details of other products and services. If you prefer not to receive marketing communications from us, you can unsubscribe at any time.

Disclosure to a third party

We may contact you on your phone number to inform you of any update regarding the status of your order or any announcement of our latest discounts and promotions.

We may pass your name and address to a third party in order to deliver the product to you (for example to a courier), to help us collect payments from you (such as Mada), to analyse data (such as Google Analytics), to provide us with marketing information or to assist with customer service.

We may share information with third parties for fraud protection and credit risk reduction purposes. Other than as set forth in this Privacy Policy, we may not sell or disclose your personal data to third parties without your prior consent unless necessary for the purposes set forth in this Privacy Policy or unless required to do so by law.

Your account with Abeer Al Gharb

Your order details may be stored with us, but for security reasons they cannot be retrieved directly by us. However, this information can be accessed by logging into your account on the website. There, you can view details of your completed orders, those that are open, and those that are due to be dispatched, and manage your address and banking details and any newsletters to which you have subscribed. Please treat your account details confidentially and do not make them available to unauthorized third parties. We cannot accept any liability for misuse of passwords unless this is our fault.

Security and payment

Payments you make through the Site will be made through the Site. You must provide only accurate and non-misleading information and notify us of any changes.

We use appropriate security technologies and procedures to prevent unauthorized or unlawful access to, or loss or destruction of, your information. When we collect data through the Site, we store your personal information on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we protect them using encryption, such as Secure Sockets Layer (SSL). This makes it difficult for a hacker to decrypt your information, as we cannot guarantee 100% security. We strongly advise you not to send full credit or debit card details when communicating with us electronically without encryption. We maintain physical, electronic, and procedural safeguards in connection with the collection and disclosure of your information. Our security procedures require that we occasionally request proof of identity before we disclose your personal information. You are responsible for protecting your password and your computer from unauthorized access.

promotional messages

You can unsubscribe from our newsletters at any time. We want you to stay updated with our great offers, so we suggest you keep your newsletter subscription active. The easiest way to unsubscribe is by clicking the unsubscribe link at the bottom of your daily newsletter. Or you can email us at

[email protected]

We may also collect non-personal information indirectly using “cookies” and “activity tags.”

What are cookies??

A cookie is a small text file that a website places on your computer, phone, or other device to provide information about your navigation on that website. Cookies are necessary to facilitate navigation and make it more user-friendly, and they do not harm your computer.

We may use cookies to enable us to statistically monitor how you use the Abir Al Gharb website, which helps us improve our online offerings or determine the popularity of certain types of content. For example, cookies help us recognize you (if you are registered on our site) and remember your preferences (language, country, etc.). We do not store sensitive personally identifiable information such as your address, password, or credit card information in the cookies we use. We cannot use cookies to target advertising to our users based on their browsing habits or for other advertising purposes for our benefit or that of a third party.

The information stored in cookies on our website is used exclusively by us, with the exception of Google Analytics, which is used and managed by Google and us for statistical purposes, and the payment processing analysis cookie, which is generated exclusively when a purchase is made, which is analyzed by an external company in order to provide adequate guarantees regarding the payment processing services they provide.

In addition, we send a session cookie to your computer whenever you log in to the Abir Al Gharb website. Session cookies allow us to determine whether you visit multiple pages during the same browsing session without having to re-enter your login information multiple times. Once you log out or close your browser, the session cookie is deleted. Although most browsers are initially set up to accept cookies, you may reset your browser to notify you when you receive a cookie or to refuse cookies altogether. Most browsers provide information on how to reset in the "Help" section of the toolbar.

When you first visit the site, you will be presented with a window asking for your consent to the use of non-essential cookies (such as analytics cookies). You can refuse or modify your choices at any time.

Your rights to control your personal data

At Abeer Al Gharb, we believe that your data belongs to you, so we give you exceptional powers to manage it, including:

1. Request a digital copy of your data

You can receive a file summarizing everything we collect about you (purchase orders, account details, marketing activity) within 72 business hours via:
Email: [email protected]
Phone: +966532114991 (8 AM - 4 PM Saudi time).

2. Manually correct errors

If we notice any discrepancies in the shipping address or order date, we will update them within 24 hours without deleting old records (to ensure transparency).

3. Selectively delete data

You can choose:
Delete a specific order record (while keeping proof of payment for tax purposes).
Delete your entire account (except for data we are legally required to keep).

4. Refuse hidden tracking

We use analytical tools (such as Google Analytics) to improve our Services, but you can:
Disable marketing cookies
Submit a special request to exclude your IP address from statistical reports.

5. Data recovery with complete transparency

If you decide to close your account, we will send you:
An encrypted copy with a .ZIP extension and a unique password (via a separate email).
A report stating:
The reason we collect each piece of your data.
The parties it has been shared with (if any).

How do we ensure that your rights are not violated?

Internal Data Protection Team :
A group of specialists reviews your requests daily and ensures that they are executed without errors.
Encrypted audit log :
It allows you to track the status of your order via a unique reference code (e.g., #PRIV-29A8B).
Instant notification of updates :
When we modify your data, we will send you a notification via SMS and email explaining the change.

Note about encrypted data

We use AES-256 technology to protect your requests, the same technology used by Saudi banks.

Security codes used in your transactions

This section is written in an unconventional style that reflects your priority as a customer, with specific technical details that demonstrate our actual (not formal) commitment to protecting you.